Privacy Policy

Rotimax Car Rental (Pty) Ltd ("Rotimax", "we", "us", "our") is the responsible party for personal information you provide to us. We are based at 3 Karpas St, Richmond, Cape Town, 7460, South Africa.

We may collect the following categories of personal information:

• Identity Information: Full name, date of birth, ID number or passport number.
• Contact Information: Phone number, email address, physical address.
• Licensing Information: Driver's licence number, licence issue date, licence category.
• Booking Information: Rental dates, vehicle selection, pickup/drop-off preferences.
• Payment Information: EFT reference numbers and proof of payment. We do not store card numbers or banking credentials.
• Communications: WhatsApp messages, emails, or calls you direct to us for customer service purposes.
• Technical Data: IP address, browser type, and usage data when you visit our website (collected via cookies).

We use your personal information to:

• Process and manage your rental bookings and agreements.
• Verify your identity and driving licence eligibility.
• Communicate with you about your booking, amendments, and queries.
• Process payments and refunds.
• Comply with legal obligations, including police, court, or regulatory requirements.
• Improve our services, website, and customer experience.
• Send you promotional offers or newsletters if you have opted in to receive them.

Rotimax does not sell your personal information. We may share your information with:

• Service Providers: Third parties who assist us in providing services (e.g., payment processors, IT service providers), bound by confidentiality agreements.
• Insurance Partners: In the event of an accident or insurance claim.
• Law Enforcement: Where required by law or to protect the rights and safety of Rotimax or others.

• We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, loss, or misuse.
• Access to your personal information is limited to employees and contractors who require it to perform their duties.
• We do not store credit or debit card information on our systems.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Rental records are typically retained for a minimum of 5 years for legal and accounting purposes.

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to our legal obligations.
• Object to the processing of your personal information for marketing purposes.
• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.

To exercise any of these rights, please contact us at info@rotimax.co.za.

Our website uses cookies to improve your browsing experience and to gather analytics data. You may disable cookies in your browser settings; however, this may affect website functionality.

We may update this Privacy Policy from time to time. Changes will be published on our website with a revised effective date. Continued use of our services after changes constitutes your acceptance of the updated policy.

For privacy-related enquiries or to exercise your rights:

• Email: info@rotimax.co.za
• Phone: 021 879 6956
• Address: 3 Karpas St, Richmond, Cape Town, 7460