Frequently Asked Questions

You can book online through our website in under 3 minutes, WhatsApp us on 063 002 1695, or call us on 021 879 6956. Once you've selected your vehicle and dates, we'll confirm your booking and send you a payment link.

No! Rotimax accepts EFT (Electronic Funds Transfer) and cash. You don't need a credit card to rent with us — just a valid ID and driver's licence.

Yes, subject to vehicle availability. Contact us via WhatsApp for the fastest same-day response. We'll do our best to accommodate last-minute bookings.

Our minimum rental period is 1 day (24 hours). For long-term rentals, we offer special monthly rates starting from 30 days.

You'll need: (1) A valid South African driver's licence or foreign licence with an International Driving Permit (IDP); (2) Your South African ID or passport; and (3) Proof of payment or EFT reference.

The minimum age is 23. Drivers aged 21–22 may rent at Rotimax's discretion and are subject to a young driver surcharge of R100 per day.

Yes. Additional drivers must meet the same licensing and age requirements and must be registered with Rotimax before driving the vehicle. Please inform us when booking.

Yes. Foreign licences are accepted if accompanied by an International Driving Permit (IDP) or a certified English translation. The licence must be valid and the class must match the vehicle type.

Yes! We offer door-to-door delivery across the Cape Town metro area. Airport delivery (+R250) and hotel/home delivery (+R200) surcharges apply. Contact us to confirm your area is within our delivery zone.

Absolutely. We deliver and collect from Cape Town International Airport. An airport surcharge of R250 applies. We'll meet you at arrivals or at a designated point — just let us know your flight details.

One-way returns within the Cape Town metro area may be available subject to a fee. Please discuss this with us at the time of booking.

A refundable security deposit of R2 000–R5 000 is required depending on the vehicle category. This is held during the rental and refunded within 5 business days of the vehicle being returned in good condition.

Deposits are refunded within 5 business days after the vehicle is returned and inspected. Rotimax is not responsible for delays caused by your bank's processing times.

We accept EFT (our preferred method) and cash. We do not accept card payments at this time. Payment details will be provided in your booking confirmation.

Yes. All Rotimax rentals include Collision Damage Waiver (CDW) and third-party liability coverage. You remain liable for the excess amount in the event of a claim. See our Insurance Info page for full details.

The excess depends on the vehicle category: Economy R3 500 · Sedan R5 000 · SUV/Bakkie R6 500 · Luxury R8 500. This is the maximum you'll pay per insured incident.

Call Rotimax immediately on 021 879 6956 or WhatsApp 063 002 1695. Obtain a SAPS case number if required, take photos of the scene, and complete the accident report form we'll send you. Do not admit liability to any third party.

Standard coverage does not include tyres, wheels, rims, windscreen chips, or underbody damage. These are the renter's responsibility unless specifically agreed otherwise.

Yes. Cancellations made more than 72 hours before your rental start receive a full deposit refund. Fees apply for late cancellations. See our Cancellation Policy page for the full fee schedule.

Date changes are free if made more than 48 hours before the rental start, subject to availability. Changes within 48 hours may incur a R250 amendment fee.

Unfortunately, we cannot offer refunds for unused rental days unless this was agreed to in advance. Please discuss any anticipated early returns with us as soon as possible.