Cancellation Policy
Effective date: 1 January 2025 · Last updated: 1 April 2025
We understand that plans change. Our cancellation policy is designed to be as fair and flexible as possible, while allowing us to manage our fleet responsibly.
Cancellation Fee Schedule
| Notice Given | Fee |
|---|---|
| More than 72 hours before rental start | Full refund of deposit |
| 48 – 72 hours before rental start | 50% of deposit retained |
| 24 – 48 hours before rental start | 75% of deposit retained |
| Less than 24 hours / No-show | 100% of deposit retained |
1. How to Cancel a Booking
To cancel your booking, please contact us as soon as possible via:
- Email: info@rotimax.co.za (include your booking reference number)
- WhatsApp: 063 002 1695
- Phone: 021 879 6956
Cancellations are effective from the date and time Rotimax receives your cancellation request and confirms it in writing. Verbal cancellations will only be valid if followed by written confirmation.
2. Refund Processing
- Eligible refunds will be processed within 5–7 business days of cancellation confirmation.
- Refunds are made to the same account or method used for the original payment.
- Rotimax is not responsible for delays caused by third-party banking institutions.
3. No-Show Policy
If you do not arrive to collect your vehicle (or are not present for delivery) within 2 hours of the agreed time without prior notification, the booking will be treated as a no-show and the full deposit will be forfeited. The vehicle will be released back to availability.
4. Amendments & Date Changes
- Booking date changes are permitted free of charge if requested more than 48 hours before the original rental start date, subject to vehicle availability.
- Date changes within 48 hours may incur an amendment fee of R250.
- Amendments that result in a shorter rental period may attract a cancellation fee proportional to the reduction in days.
5. Early Returns
- If you return the vehicle before the agreed return date, no refund will be issued for unused rental days unless agreed to in advance and in writing by Rotimax.
- Please discuss any anticipated early returns with us as early as possible so that we can try to accommodate you.
6. Force Majeure
In the event of extraordinary circumstances outside either party's control (e.g., natural disasters, declared national emergencies, or government-ordered lockdowns), Rotimax will offer a full credit note valid for 12 months or a full refund, at Rotimax's discretion.
7. Contact Us
For cancellation requests or queries:
- Email: info@rotimax.co.za
- WhatsApp: 063 002 1695
- Phone: 021 879 6956